In the past few years, chatbots for customer service have become increasingly popular. These AI-powered tools have made it easier for companies to handle customer interactions and save time and money. For example, Shopify can process order returns, and Canva users can reset their passwords. But, even though chatbots are becoming more popular, many companies still have trouble giving their customers a smooth and satisfying experience. So, Ada and OpenAI come into play.
Ada is a company in Toronto that helps businesses automate 4.5 billion customer service interactions worldwide. Ada’s chatbots are made to do a wide range of tasks with little human help. For example, they can book flights for AirAsia customers and track orders and returns for Meta’s virtual reality products. But even though Ada has come a long way in automating customer service, there is always room for improvement.
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Ada and OpenAI’s GPT-3.5 partnership brings a new level of AI-powered customer service.
Enter OpenAI, the company that made ChatGPT, the viral AI chatbot. The OpenAI GPT-3.5 model can understand human language better than any other chatbot. Ada has partnered with OpenAI to give their chatbots GPT-3.5 power, making them more useful.
ChatGPT models may not be able to add value to the roughly 30% of customers’ queries that are repetitive in nature and require consistent answers that can be addressed through existing automation.
reported by Forbes
Ada’s chatbots can handle simple tasks with repeatable answers, but they struggle with more complex customer questions. However, OpenAI’s GPT-3.5 generative model understands customer questions and provides accurate and useful answers.
Ada also uses OpenAI’s models to summarize conversations between a bot and a customer before sending a ticket to a real person. This gives businesses valuable information about how customers act and feel. And unlike people, Ada’s chatbots can automatically process refunds, which speeds up the process and eliminates the need for multiple levels of approval.
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Ada and OpenAI’s partnership could change the customer service industry in a big way. Ada’s expertise in automating customer interactions and OpenAI’s advanced language models are creating a new generation of chatbots that understand and respond to customer needs. Ada’s chatbots on WeChat, WhatsApp, Facebook Messenger, and company websites will make this powerful new technology available to all businesses. As Ada improves and develops new ideas, customer service chatbots will become useful and satisfying.
