How to Troubleshoot Comcast/Xfinity Email Connectivity Problem

How to Troubleshoot Comcast Email

There are a lot of problems that may occur on Comcast email and can be fixed with easy tweaks. It has basic troubleshooting options to fix problems. You can start simply by verifying that your computer and network is working properly and there is no issue in both. If that doesn’t work, you can check email client to make sure that your Comcast account is properly set up. If you still face a problem with email client persist and access email through official Comcast webmail portal.

Perform Basic Troubleshooting in Comcast

You can proceed to further complicated solutions and perform troubleshooting on the computer and network connections. First of all, restart your computer and check if Comcast email starts working. If it doesn’t work, you should try rebooting your modem and wireless router. Once they are rebooted, try opening a Web browser tab on the computer and visit a website to verify if your internet connection is working. If you still can’t access website click on “Network” icon on the bottom right corner of your Windows 8.1 computer screen and select Comcast XFINITY network. You need to click “Connect,” then enter a password when asked.

Check Your Comcast Equipment

If your problem is not resolved to check your modem and router are connected properly. Now make sure cable is tight and they are inserted into right ports. If you are unsure about wires that should be connected, check your Comcast XFINITY equipment manual. Now check again to verify if your email is working or not. If it is still now working check if your bill is pending or not to keep your service activated. The next thing is to remember if your network is up and running to do so, contact Comcast to find out about network outages that may take place. Comcast XFINITY team has a schedule of network outage so they can easily confirm it for you. You can also ask the support team about your problem they will help you sort our quicker.

View Your Current Email Settings

Open your email client software to verify if your settings are not wrong. You can go for viewing settings that vary depending on email application you manage to use to login into your Comcast email.

If you are using Windows 8.1/Windows 10: Open Mail App > Swipe Your Mouse to bottom right corner > click “Settings” > Select Comcast account to view configurations.

If you are using Outlook 2013: Click on “File” in the main menu > choose “Account Settings” > Select “Account Settings” again > Then Click on your Comcast email account > then click on “Change button.

Verify Email Account Configuration

Now you will have to check the current email settings of your email application and verify if they are configured in the right way or not. You should have correct Comcast email address entered in the email address field. The incoming and outgoing server fields should have “imap.comcast.net” entry and “smtp.comcast.net” respectively.

  • Incoming server: imap.comcast.net
  • outgoing server: smtp.comcast.net

The incoming port should have “993” and outgoing port should have “587” in it. Turn SSL encryption on if you are asked.

  • Incoming port: 993
  • outgoing port: 587

Use Comcast Webmail

You should be aware of Comcast’s XFINITY server webmail portal. If you don’t know about this, you need to click here to visit Comcast webmail portal. If you are having trouble with your computer or there is a configuration issue, it won’t affect the webmail portal. You can log in to your Comcast email by merely entering your login credentials that include your full Comcast email address and password.

This portal is also a handy tool if you can’t remember your email address or password. Click the “Don’t know your email or password” link to recover both items. If you know your address but can’t remember your password, click “Forgot Your Password?”. In case, you know your password but don’t know your email click on “Forget Username.”

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