Jazz World, the self-care platform of Pakistan’s number one 4G operator and the most prominent internet and broadband service provider, has crossed seven million monthly active users. This milestone cements Jazz World as the most extensive local app in Pakistan.
Jazz World is an online customer engagement platform that allows subscribers to check prepaid balance and postpaid bills, recharge their mobile balance, pay phone bills, and access usage history along with information on the best packages. The platform also allows users to submit complaints, buy SIMs, stream games, and receive information on seasonal content and discounts. Innovative new features include the ability to let users create their preferred bundles, share balance with friends and family, and save their credit/debit cards for ease of payments.
Translation of Jazz’s customer-centricity ambitions into a consistent, digital experience allows subscribers timely and effective assistance with most of their account requirements. Jazz World’s popularity has played a critical role in maintaining the connection with, and confidence in, the Jazz brand, which today serves more than 64 million subscribers.
“Jazz World is a testament to our commitment to developing best-in-class digital products to facilitate our customers. 7 million monthly active users is a big milestone, and we would like to thank all our users for placing their trust in us. Jazz remains committed to providing the best-in-class customer experience to our loyal users,” said Jazz Chief Digital & Strategy Officer, Aamer Ejaz.
The consistent increase in engagement comes from a new user feedback-led, scroll-based User Interface with an intuitive design. The new look of Jazz World is in-sync to transition from a basic customer app to a digital lifestyle partner.