vivo Expands Online and In-Store Services to Provide Enhanced Customer Experience

- Advertisement -

vivo, a leading global smartphone brand, has expanded its online services to deliver a superior customer experience in Pakistan. Through its after-sales services, the company aims to keep local consumers informed about the latest product launches and features, offering valuable information before and after the purchase.

Additionally, vivo provides necessary services related to smartphones and delivery services to every region of the country. Keeping customers’ safety in mind, the brand took a thoughtful step to offer its customers a convenient buying option after verification and selection on any vivo smartphone from the comfort of their homes. It also delivers the smartphone at the doorstep to ensure a hassle-free shopping experience.

As a youth-oriented brand, vivo strives to support its customers at every step of smartphone usage, focusing on after-sales services. Following the Benfen philosophy, vivo aims to support and empower consumers relying on smartphones for their work and businesses with ease of buying and provide them with seamless access to cutting-edge technologies.

- Advertisement -

Speaking about the facilities, Mr. Kevin Jiang, Customer Services Director, said, “vivo works relentlessly as a customer-centric and trustworthy brand to ensure end-to-end customer safety and convenience while providing a hassle-free buying experience. Our consumers have responded positively to our initiatives in the past, and we are pleased to have been able to create a pleasant experience for vivo smartphone buyers in Pakistan. We endeavor to deliver our products and services to consumers as quickly as possible and to resolve their queries at the earliest so that users can benefit from our meaningful, cutting-edge innovations.”

how customers can access any of vivo’s customer service:  

vivo Customer Service Centre:

At present, vivo has 14 customer service centers all over Pakistan. All the service centers offer to resolve customer problems in one hour for any vivo smartphone.

Additionally, vivo offers “Refreshment Service” at its official service centers to make its customers feel at home. vivo has also created another unique experience, “Enjoying Toy Service,” for its valuable customers. Handheld fidget toys have been installed at various spots so that customers can easily pick and use them while waiting for repairs.

vivo Service Day:

Celebrated on the 21st of every month, this is the most popular service in the country. This initiative was started in 2020 to ensure improved customer experience for vivo smartphone users and has become very popular nationwide. vivo Service Day allows customers to get free after-sales services like Free cost cleaning and disinfection, Free system recovery & software upgrade, 1 Hour flash repair, Free maintenance without any labor cost, and Free cost protective stickers.

Call Center:

vivo’s skilled staff members work diligently in the call center to address Facebook and e-mail queries. vivo’s focus is to respond to customer queries in the shortest period. Customers can also ask questions about their smartphones by calling vivo’s on-call hotline number 0800-00111. This number is functional from 09:00 AM -6:00 PM, barring public holidays. Soon, vivo plans to make the call center service available 24 hours a day. Consumers can log onto our support platforms or call the hotline numbers to receive a response to their query within 24 hours.

vivo Doorstep Delivery Service:

- Advertisement -

With a sudden rise in COVID cases in Pakistan, the entire country was put under lockdown. As a conscious brand, vivo launched its free ‘Doorstep Delivery’ initiative across the country, adhering to all safety protocols. Even after the lockdown was lifted, the company continued the service until further notice.

- Advertisement -
Press Release
Press Release account of TechWafer, PRs are published through this account

More from author


Please enter your comment!
Please enter your name here


vivo X60t Pro appears on TENAA here’s how it looks

vivo recently announced its X70 series, now available worldwide, but the company has no plans to launch phones from its X60 lineup in the...

Welcome the Dawn of Photography with vivo X70 Pro, Now Available in Pakistan

vivo, the leading global smartphone brand, has recently launched the X70 Pro, featuring ZEISS T* Coating, Ultra-Sensing Gimbal Camera, and Real-Time Extreme Night Vision...

Xiaomi announces Xiaomi 11 Lite 5G NE in exciting colours

Global tech leader Xiaomi has hit the Pakistani market with another device, the 11 Lite 5G NE is their latest drop. With a super...


realme is about to launch 5G smartphone in Pakistan

Everyone is harping about a 5G-enabled smartphone. But, in the absence of 5G connectivity in Pakistan and possibly no 5G connectivity in-sight for the...

NVIDIA CMP 170HX with 164 MH/s Hashrate Goes On Sale at $4400

NVIDIA's built a flagship mining-focused GPU named CMP 170HX - this GPU was revealed last month, and it's on sale by Dubai-based retailer Vipera....

Xiaomi announces Xiaomi 11 Lite 5G NE in exciting colours

Global tech leader Xiaomi has hit the Pakistani market with another device, the 11 Lite 5G NE is their latest drop. With a super...
Would you like to receive notifications on latest updates? No Yes